As part of our commitment to transparency and investor protection, the following grievance redressal process outlines how clients can seek timely resolution of concerns related to our research services.
Grievance Redressal Process Matrix
Details of Designation
| Designation | Contact Person Name | Address | Contact No. | Email ID | Working Hours |
|---|---|---|---|---|---|
| Customer Support Head / Compliance Officer | RUTU PARTH NADIYADRA | South SH 83, Veena Mall, Sweet Land Layout, Near Saibaba Mandir, Kandivali East, MUMBAI, MAHARASHTRA, 400101 | +91 79778 49292 | fintricscapital@gmail.com | Mon – Fri, 10:00 AM – 5:00 PM (market holidays off) |
| CEO / Principal Officer | PARTH DEVENDRABHAI NADIYADRA | South SH 83, Veena Mall, Sweet Land Layout, Near Saibaba Mandir, Kandivali East, MUMBAI, MAHARASHTRA, 400101 | +91 79778 49292 | fintricscapital@gmail.com | Mon – Fri, 10:00 AM – 5:00 PM (market holidays off) |
Escalation Process
In case the client is not satisfied with the response, they can lodge a grievance with SEBI through the SEBI SCORES Complaint Portal, or write to any of the offices of SEBI. For any queries, feedback, or assistance, please contact the SEBI Toll-Free Helpline: 1800 22 7575 or 1800 266 7575.
After exhausting the above options, if the investor/client is still not satisfied with the outcome, they can initiate dispute resolution through the SEBI ODR – Online Dispute Resolution Portal.
For more details about the ODR mechanism, fees, timelines, etc., investors may refer to the SEBI Master Circular titled Online Resolution of Disputes in the Indian Securities Market, available on the SEBI website.
SEBI Escalation Platforms
If your issue remains unresolved after 7 working days, or if the response provided is unsatisfactory, you may escalate the matter directly to SEBI via the following platforms:
| Sr. No. | SEBI Grievance Platform | Details / Link |
|---|---|---|
| 1 | SEBI SCORES Portal | SEBI SCORES complaint portal |
| 2 | SEBI SMART ODR Platform | SMART ODR online dispute resolution portal |
| 3 | SEBI Toll-Free Numbers | 1800 22 7575 / 1800 266 7575 |
| 4 | SEBI Regional Offices | Contact List |
| 5 | Market Intelligence (MI) Portal | SEBI market intermediaries portal |
Last Updated:
Registration Particulars
| Particulars | Details |
|---|---|
| Registered Entity Name | FINTRICS CAPITAL PRIVATE LIMITED |
| Trade Name / Website | FINTRICS CAPITAL website |
| Type of Registration | Research Analyst |
| SEBI RA Registration Number | INH000027919 |
| BSE RA Enlistment Number | 7421 |
| Registration Date | Jun 08, 2026 |
| SEBI RA List | View on SEBI |
| BSE RA Enlistment No. | View on BSE |
For Impersonation or Online Fraud
| Sr. No. | Reporting Channel | Details / Link |
|---|---|---|
| 1 | Cyber Crime Reporting Portal | National Cyber Crime Reporting Portal |
| 2 | National Cybercrime Helpline | 1930 |
Additional Disclosures
To view our complete set of client-awareness documents—including Client Consent, Investor Charter, Most Important Terms & Conditions (MITC), Research Service Details, Complaint Handling Matrix, Fraud Awareness, Refund Policy, third-party product risks, and others—please visit: FINTRICS CAPITAL website
We strongly encourage all clients to review these documents thoroughly to avoid any future conflicts of interest or misunderstandings.